Professional Learning Archives
2018-19 CCAeLearning Webinars
October 4th @1 p.m. EST: Frontline Student Engagement Officers
This session will provide an in-depth look at the University of Toronto's Student Engagement Officer (SEO) program including its strategic mandate and innovative approach to alumni discovery calls.
The SEO Program provides the University with an effective and efficient means of engaging cold prospects. This session will demonstrate how a well-structured discovery program, utilizing highly trained students, can create a pipeline of promising leads for advancement staff.
Learn how this lean and customizable alumni discovery call platform can be used for any target market and can be scaled to fit the size of your institution.
- Provide advice on how to structure, scale and build a discovery program
- Demonstrate how trained student advancement staff can effectively contribute to the reengagement of cold prospects
- Show how U of T tracks and measures the success of its SEO program
Annual Giving, Alumni Relations, Advancement staff tasked with managing volunteers, committees and boards.
Michael Page, Director of Leadership Annual Giving, University of Toronto
Michael Page has worked in the non-profit sector for over a decade for both performing arts organizations as well as educational institutions. Combining his skills as a frontline call officer and interest in marketing and communications, he has managed annual giving and mid-level giving programs at the Toronto Symphony Orchestra, Trinity College and the University of Toronto.
In 2014, Michael returned to his alma mater, the University of Toronto, as the Director of Leadership Annual Giving. In 2016, he successfully launched the Student Engagement Officer program, which was recognized with a silver prix d’excellence from CCAE in June 2017.
November 22th 2018, 1 p.m. EST: Walking the Path of Reconciliation
In October 2017, SFU welcomed in a new era in university-Indigenous relations and cultural sharing and understanding, hosting a Kwis Ns7eyx (Witnessing) Ceremony at which the SFU Aboriginal Reconciliation Council (ARC) ceremoniously presented their report and calls to action to SFU’s President. This ceremony was done in accordance with age-old Coast Salish protocol and oral tradition (which itself demonstrated the values of reconciliation). The event provided a unique opportunity for SFU’s Ceremonies and Events team and others to work closely with local Indigenous cultural and knowledge keepers, to produce an event that truly honoured the spirit of reconciliation and respect. Key to its success was an extensive consultation process which upheld the principles and actions of “two-eyed seeing and walking in two worlds,” where all involved worked closely together to enact and reconcile the important teachings that are at the heart of truth and reconciliation and understanding.
In this session we’ll share some of the challenges, barriers, opportunities and lessons learned as we moved forward on our reconciliation journey. We sincerely hope that this will inspire other organizations to support Indigenization of their events and their institutions in their own unique ways and will provide them with some innovative ideas to do so.
- Creative ways to support aboriginal reconciliation on campuses
- How to identify opportunities to share Indigenous practices, perspectives and pedagogy in a post-secondary learning environment (not only in events, but in classes, ceremonies, conferences, etc.)
- How to approach events as an opportunity for collaboration with Indigenous Peoples, communities, and organizations, as well as post-secondary faculty/staff/students and departments, knowing when to lead and when to follow
Post-secondary educators, university event planners, professors, staff, and marketers: anyone interested in using creative means to bring Indigenous teachings, understanding, ceremony, protocol, pedagogy, and practice to advance Indigenization and reconciliation in a post-secondary environment
Sue Porter, Senior Associate Director | Ceremonies and Events, Simon Fraser University.
Sue Porter has been with Simon Fraser University as the Senior Associate Director of the Ceremonies & Events department for the last 7 years and has been responsible for the production and management of some of the University’s highest profile and award-winning events.
Ron Johnston, Pro-Tem Director of Simon Fraser University’s Office for Aboriginal Peoples.
Ron Johnston is a member of the Squamish Nation, is an SFU alumnus, and is the Pro-Tem Director of SFU’s Office for Aboriginal Peoples. Ron has worked at SFU for the past 6 years and has been an Aboriginal Educator in various capacities for the past 20 years .
December 6th, 2018 – 1p.m. EST: When your new path is a bumpy road: The challenges and rewards of trying a different direction
Mount Allison University’s 2017 Giving Report was a bold departure from its previous reports to donors. The new approach was widely praised and well received by alumni and friends of the University and garnered a CCAE Bronze Prix d’Excellence.
But there were a number of points along the way when it seemed the project might never come to fruition. This session will explore why Mount Allison decided to take a new direction with its Giving Report, how it developed a new approach, and what kind of positive impact it had, as well as the challenges faced along the way.
- Time to rethink: reviewing the case for a change in direction.
- Review of resources: describing internal and external resources required for this project.
- Assessing success: how MtA tracked and measured the project’s impact.
- Lessons learned: reflecting on the benefits of the process.
Post-secondary staff working in donor relations, stewardship, development, annual giving, and communications.
Aloma Jardine, Communications Officer, Mount Allison University
Aloma Jardine has worked in journalism and communications for more than 20 years, joining Mount Allison University’s Marketing and Communications team seven years ago. Her current role provides opportunities to work on a wide variety of responsibilities, including writing, issues management, web content development, and emergency planning, with occasional forays into media relations, project management, and event planning. She project-managed Mount Allison’s 2017 Giving Report, which won a 2018 CCAE Bronze Prix d’Excellence, and was part of the team that produced the Share your story annual giving materials, which earned a 2018 CCAE Gold Prix d’Excellence.
January 17th 2019 - 1p.m. EST: Putting students first: Communicating honestly, accurately and quickly to relieve anxiety during a prolonged academic strike
On October 16, 2017, the longest academic strike in Ontario college history began. This case study will share Sheridan’s blueprint for real-time, two-way communication during a five-week long academic strike that cancelled classes for 23,000 students, before switching gears to help ease our community’s transition back to class and work.
- The membership and responsibilities of our contingency planning and communications teams, and the best practices and guiding principles we used to ensure fairness, consistency and timeliness in our decision making and response protocol, in the face of rapidly changing circumstances;
- What our audience analysis determined and how this helped to shape our key messages and the many tactics we employed (including 3 dedicated web properties, 2 strike hotlines, social media channels, live open forums, print materials and videos).
- The SMART objectives we set and the metrics we used to prove that our campaign was a success.
Christine Szustaczek (MCM, APR), AVP, Communications, Public Affairs and Marketing at Sheridan College.
Prior to Sheridan, she ran her own communications consultancy for ten years, helping colleges, universities, hospitals and social services agencies to communicate their impact. She has also worked as a Communications Director at the University of Toronto. In addition to being an award-winning, in-house communications specialist, Christine is a board member at CPRS Hamilton, the Oakville Chamber of Commerce, and the Alice and Murray Maitland Charitable Foundation. She’s passionate about research, public relations and higher education and is an eternal optimist who is always up for hearing a good story.
2017 CCAeLearning Webinars
|Knowing, growing, building our significance: Using strategic engagement to advance a culture of giving||April 26, 2018|
|Running a campaign out of a small advancement office||April 19, 2018|
|Leadership Giving Development||February 15, 2018|
|Young alumni engagement: Harnessing Generation #ShowMe||January 25, 2018|
|Indigenous Communications & Marketing at Sask Polytech||December 7, 2017|
|Community Engagement: 26 years of Grandparents’ Day||November 30 , 2017|
|Developing an effective Chair reporting program||October 19, 2017|
|Successfully updating your ‘traditional’ event||September 28, 2017|
|Setting your sights on alumni of the last decade||May 25, 2017|
|Engaging faculty, students and donors through images and story||May 11, 2017|
|Pipelines & Reporting: Collaborate to gather clear, reliable data||April 20, 2017|
|Create tools that suit students and build on-campus engagement||February 23, 2017|
|2018 Advancement Services Workshop||March 5-6, 2018|
|Integrated Advancement Workshop||February 22, 2018|
|Alumni Leaders Summit||February 2-3, 2018|
|2018 CCAE Independent Schools Summit||January 17-19, 2018|
|CCAE - CASE Talent Management and Leadership Development Seminar||January 11, 2018|
|Advancement for Academics||November 16, 2017|
|2017 Annual Giving Congress||October 18-19, 2017|
|Young Alumni & Student Engagement Workshop||April 20 - 21, 2017|
|Harnessing the Power of Marketing & Communications Workshop||April 6 - 7, 2017|
|Alumni Leaders Summit||February 2 - 3, 2017|
|2017 CCAE Independent Schools Summit Program||January 26 – 27, 2017|
|Francophone Giving Culture Workshop||Friday December 2, 2016|
|Annual Giving Congress||October 20 – 21, 2016|
|Alumni Leaders Summit||Tuesday April 19, 2016|
CCAeLearning webinars, 2016
|Is Print dead? Not if you ask us.||Friday, October 28, 2016|
|A Fresh take on Giving Days||Thursday, September 22, 2016|
|Celebration of Life||Thursday, May 12, 2016|
|#RoadToRyerson||Thursday, April 14, 2016|
|Engaging Students in Leadership and the Community||Wednesday, February 17. 2016|
|Trent University Alumni & Friends Reunion Weekend||Wednesday, March 9, 2016|
|Developing a Unique In-House Solution: Fund Ledger/Awards Management||Thursday, January 28, 2016|